Who are we?We’re internationalWe have over 30 different nationalities working within the company from all corners of the globe. We celebrate the diversity of cultures within our team and relish the chance it gives us to learn from one another. You won’t find many workplaces more multicultural than ours! We’re entrepreneurialWe value entrepreneurial thinking and original ideas, and we’re constantly finding ways to do more with less. We entrust our employees with greater responsibility pretty quickly when they show these qualities, giving them the opportunity to fast-track their careers at lightning pace. We’re smartMaking decisions on a whim isn't our style. We think in sequences, take all factors into consideration, and use data to guide us towards the best possible outcome. We’re passionateWe exist to grow, inspire, and achieve. Our mission is to help people see and be healthy, regardless of their budget, and to do so, we need to give our all in everything that we do. We’re collaborativeThere may be physical distance between us, but we’re a tight-knit team that works closely together. We support each other, and our communication lines are always open and active.We careOur mission goes beyond just selling eyewear. We care for people and the planet, and through our many initiatives, we do our part to make the future look brighter. JOB DETAILSPosition MissionWe are currently seeking a Customer Service Representative (Phone Support) to interact with our customers and provide and process information in response to inquiries and requests about products, services, and promotions.ResponsibilitiesWork with customers daily via phone.Handle retail customer service inquiries mainly for English-speaking markets. This includes the style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales.This job requires a patient and stable work style and consistency in dealing with repetitive routines. The job demands a cooperative, agreeable, and sympathetic listener who gets along with others and enjoys helping them. A customer service, team-oriented focus is of utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team. The key to this position is outgoing, friendly, genial interaction with a wide range of people. This interaction requires a selfless, sympathetic interest in others. The work requires patience, stability, and consistency, with much interaction with others over long periods. There is a strong need for team interaction and involvement and a relatively low requirement for independent initiative and action.QualificationsFluency in verbal and written English; additional language is an advantageExcellent time management and documentation skillsCustomer service experience preferredAvailability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)High-speed, stable internet connection COMPANY PROFILESmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.Who are we?We are the team members of SmartBuyGlasses, making something great. We are MoGos. MoGos is an acronym from our parent company, Motion Global. We are a truly multifaceted team from the four corners of the globe. Our dynamic personalities are our strength; our ambition is what drives us forward, and together, we are building a company that we can be truly proud of.Our Core ValuesWe believe in the empowerment of the individual. We believe that everyone has the right to be who they want to be, achieve their ambitions, and live their dreams. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Most importantly, through our buy-one-give-one program, we drive positive change globally, one glass frame at a time.SMARTMOGOs are outcome-driven. We begin with the end in mind, but we also know that the journey is just as important.PASSIONATEMOGOs are passionate about what they do. We believe in making a difference and building strong relationships with our peers.ENTREPRENEURIALMOGOs not only come up with awesome ideas, we take ownership of them and push them forward.COLLABORATIVEAs MOGOs, we know that our team is stronger than the sum of its parts. Together, we can achieve the impossible!CARINGAs MOGOs, we care for the people and the planet.What’s in it for you?Performance bonusesFree designer glasses annuallyAnnual/Sick LeavesCareer development/learning programFast-paced, dynamic, and multicultural work environmentKindly be advised that only candidates who have been shortlisted will be contacted for further proceedings. 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