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Posted 3 months ago
Requirements and responsibilities
About 3‑GIS3‑GIS is a leading software provider to the telecommunications and utilities industries, supporting organizations that operate critical infrastructure at scale. Our purpose‑built solutions help customers manage complex networks, assets, and operations with confidence, accuracy, and efficiency.We’re equally proud of our culture. 3‑GIS is a collaborative, fast‑moving, and fun place to work. We take our work seriously, support one another, and believe people do their best work when they enjoy the team they’re part of and feel empowered to make an impact.Role OverviewWe are seeking an Account Manager to own and grow a portfolio of telecom and utility customers, with clear responsibility for renewals, retention, and expansion. This is a traditional account management role focused on managing an existing book of business, driving customer value, and identifying upsell and cross‑sell opportunities.The ideal candidate is detail‑oriented, highly organized, and comfortable managing a high volume of customer engagements, with strong experience using a CRM such as Salesforce to manage renewals, pipeline, and forecasting.Key ResponsibilitiesOwn a portfolio of telecom and utility accounts with responsibility for renewals, retention, and growthDrive expansion, upsell, and cross‑sell opportunities within existing customersManage the full renewal lifecycle, including pricing, forecasting, and executionDraft and process orders for renewals, license additions and servicesMaintain accurate, up‑to‑date Salesforce data for accounts, renewals, and pipelineHandle a high volume of customer interactions while maintaining responsiveness and attention to detailBuild strong, long‑term customer relationships and act as a trusted partnerLead account reviews and QBRs focused on value realization and expansionPartner cross‑functionally with Sales Engineering, Product, Implementation, and SupportIdentify renewal risk early and take proactive actionWork with customer service to escalate issues and monitor customer satisfactionRequired Qualifications3+ years of experience in account management, sales, or customer‑facing roles within telecom or SaaSExperience owning renewals and account growthBackground in technical or solution‑based salesStrong attention to detail and process disciplineAbility to manage a large book of businessProficiency with Salesforce or similar CRM platformsStrong communication and organizational skillsWhat We OfferCompetitive compensation with incentives tied to renewals and growthClear path for advancement into senior account rolesExposure to enterprise‑level telecom and utility customersA supportive, high‑energy culture where people enjoy working togetherThis is a remote, work from home position
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