Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Job DescriptionConducts administrative intake and scripted clinical intake of calls for clinical reviewProvides quality customer service through interaction with providers, administrative staff and othersBuilds and maintains customer satisfaction with products and services; provides excellent service to internal and external customersCollects and enters confidential information ensuring the highest level of confidentiality in all areasMaintains high-quality documentation standards when collecting and performing data entry functionsProvides ongoing telephonic support to providers and office staff related to HealthHelp’s Clinical Review processProvides administrative support to the Clinical Review Department if neededParticipates and understands scope of responsibility pertaining to ongoing Quality Initiative ProjectsMaintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to scheduleParticipates in the HealthHelp Quality Management Program as requiredAdheres to all HIPAA, state and federal regulations pertaining to the clinical programsAdheres to both URAC & NCQA standards in keeping with HealthHelp’s compliance initiativesCarries out other projects and responsibilities as assignedQualificationsHigh School Diploma/GED, requiredMinimum One (1) year of Healthcare customer service (call center) experience requiredAbility to hard line internet into computer equipment provided, requiredInternet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding)Ability to adhere to strict schedule with ability to adapt to schedule changes, as schedules are subject to change, requiredPrior experience in a fast-paced in-bound call center environment, preferredHIPAA compliant room, required (verified at onboarding)Prior experience in the healthcare industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferredAbility to read clinical terminology with high levels of proficiencyAbility to work efficiently in a fast-paced, high call volume, performance driven Contact CenterMS Outlook and Windows proficiencyAbility to work on dual monitors and navigate multiple software applications simultaneouslyStrong time management skillsHighly skilled at delivering client and customer satisfactionMust possess strong verbal and written communication skillsPHYSICAL REQUIREMENTSAbility to wear a headset for 8 hours a day, requiredAbility to respond quickly to instructions in a fast-paced work environment, requiredAbility to talk without voice restrictions for 8 hours a day, requiredAbility to sit for extended periods of time without a break, requiredAdditional InformationCompensation DisclosureThe base salary for this position is $33,280 (16/hr) annually. This represents the base pay range that we reasonably expect to offer for this position.In addition to base pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed base salary range.WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois.Note: For complete compensation information, please refer to the job posting on our official careers page.Benefits OverviewOur benefits package includes (but is not limited to):Medical, dental, and vision insurancePaid time off (PTO), holidays, and sick leave401(k) with company match or other retirement planLife and AD&D InsuranceEmployee Assistance ProgramEqual Opportunity Employer StatementWNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.How to ApplyPlease submit your application, including a resume and optional cover letter, through our careers page or email to talent@healthhelp.com.
8 days ago