You will be working for a US-based technology company with the leading in Software, Web and mobile app development for businesses in North America helping our independent retailers adopt and embrace this new key component of their digital marketing solution. The role will provide product expertise and best practices consultation to ensure our retailers are getting the maximum value from the product. In addition, this role will be instrumental in soliciting in-market feedback from retailers to help the product development roadmap.We only want the best and if you are looking to work with a fast-growing and stable American company then this position is for you.Role and ResponsibilitiesDiscuss strategies with clients based on marketing and promotional activities that driveconsumers to shop online and/or in-store.Manage client expectations and oversee website changes to keep client’s websites in linewith their overall business strategy.Communicate routinely and in a timely manner with clients including responses toemails, phone calls, voicemails, and meeting coordination.Participate in and lead webinars/conf calls with clients and field reps as needed.Help determine promotional content and coordinate website/digital changes as neededConduct monthly website reviews with clients and track progress on the priorities youestablish together.Train and assist our clients on how to use our products and tools we offer to ensure theyare aware of all the ways we can help their businessManage requests to resolve website technical and escalating issues to appropriatedepartments.Bachelor’s degree3-5 years of Account Management and Marketing related experience; Agency experience ispreferred.Excellent interpersonal communication, collaboration, and solution-building skills.Excellent presentation, verbal, written, and organizational skills.Highly organized and strong attention to detail; ability to maintain accuracy while working on multiple customer initiatives at the same time.Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment.Strong aptitude for and knowledge of project and time management.Ability to find solutions and provide effective alternatives when needed.Understanding of advertising, digital marketing, social media, creative services,production, retail, and e-commerce.Has a passion for customer service, bringing empathy and compassion to our clients.Ability to think critically and solve complex problems.Experience with Google AnalyticsExperience with HTML, CSS, and/or Java is preferredPLEASE SUBMIT YOUR RESUMES IN ENGLISH

Customer Account Management

Emma

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primeworks.recruitee.com/

Admin access needed