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Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.Labcorp is seeking a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team.Work Schedule: Monday - Friday 11am to 8pm (EST), 10am to 7pm (CST), 9am to 6pm (MST) and 8am to 5pm (PST).2nd shift differential applicable for applicants that reside in EST.Training hours: 9am to 6pm ESTResponsibilitiesAnswer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers in English and Spanish.Initiate payment plans for patients for outstanding balances.Routinely utilize multiple resources to resolve patient inquiries while on the phoneMaintain performance goalsAbility to become proficient with processes after completing a structured training program.Minimum QualificationsHigh School Diploma or GED equivalentBilingual English and Spanish1 year or more customer service experiencePreferred Qualifications1 year or more call center experience1 year or more medical billing, insurance claims, and explanation of benefits (EOB)1 year or more patient billingAdditional Job StandardsAbility to work and learn in a fast-paced environmentProfessionally fluent in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clientsAttention to detail and focusedPerform successfully in a team environmentExcellent organizational skillsProficiency navigating multiple computer screens and applicationsAlpha-Numeric data entry proficiencyExcellent communication skillsEnergetic, passionate customer serviceSeek solutions to challenging patient billing issuesPay Range: $17.75- $21.00 an hourAll job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.BENEFITSEmployees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
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