Purpose: The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider offices to complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.Essential Duties & ResponsibilitiesDrives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progressionObtains medical records and prescriptions from PrescribersMaintains accuracy of client records within CRM (HubSpot) in alignment with internal processesObtains information necessary to ensure pipeline progressionMaintains diligent organization of documents using Adobe and internal software toolsAccurately and timely documents activities and correspondence using company’s internal software toolsDemonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenueKnowledge, Skills & Abilities:Proficient in English with strong written and verbal communication skills, requiredExcellent customer service skills and professionalismHighly organizedAbility to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposesStrong critical thinking and problem-solving skillsEffective written and verbal communication skillsAbility to effectively handle multiple and shifting prioritiesProficiency and comfortability in making and answering numerous phone calls throughout the workdayAbility to take on new challenges and work outside of one’s comfort zoneAbility to resolve issues in a professional and timely mannerA team player with overall company goals in mindAbility to maintain proper, courteous, and helpful telephone etiquetteAbility to demonstrate sense of urgency and willingness to go above and beyond to complete tasksAbility to comfortably interface with various users across the organizationEducation & ExperienceHigh School Diploma, required.Associate’s or Bachelor’s Degree, preferred.1-2 years’ experience in customer service or within the healthcare industry, requiredExperience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred.Work Environment & Physical DemandsWork is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.TravelNo travel is required for temporary positions.AccommodationsTo perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.If you require an accommodation, please reach out to Human Resources at
Humanresources@lingraphica.com for assistance. We are here to help!Lingraphica and Pay TransparencyAt Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.To learn more about Lingraphica, visit:
www.lingraphica.com! To learn more about our benefits offerings,
click here!This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
2 days ago