About the job Remote Customer Care with a Banking Corporation (German Language)Work remotely from anywhere in Portugal! You've got to be located in Portugal.Salary is EUR 1,100 per month gross with bonuses of EUR 100 per month gross* Meal allowance: EUR 7.23 per day.* Transport allowance: EUR 20 per month.* Health insurance: Since day 1 but need to pay a monthly amount. It's free after 6 months of contract.If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote), you will act as a point of contact for our banking company clients and provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. There's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Customer Service Representative, you will:Manage incoming phone callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer through open and interactive communicationProvide accurate, valid and complete information by using the right toolsFollow clients communication procedures and guidelinesTake the extra mile to engage customersEnsure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfactionYour qualificationsWe're a great match if you:Have a high level of German (written and oral) (C1)Good communication in English (B2)Excellent communication skillsStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersAbility to help customers, patient, empathetic, and passionately communicativeProblem-solving Mindset and be confident at troubleshooting and investigationIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether its this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesRelocation Support* Reimbursement of Airfare at the end of the 6th month of the contract - up to EUR 400 in Economy class.* Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of EUR 280 with all utility bills included (discounted directly from the payslip).We're an equal-opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
6 days ago