AllSafe IT is hiring a Senior Technical IT Project Manager with a strong infrastructure engineering background. You will own client projects from technical planning and design through implementation, troubleshooting, cutover, validation, documentation, and help desk handoff. You must be able to work at an engineering level while managing scope, budgets, schedules, and client communication.
This is a full-time, long-term remote role for someone based in the Philippines. A minimum of 8 years of overall relevant IT experience is required. Your background may include engineering, systems/network/cloud administration, technical support, IT leadership, and project delivery. You must also demonstrate ownership of IT projects from planning through delivery.
Pay and schedule
- USD $20-$25 per hour, depending on demonstrated relevant experience.
- 40 hours per week, Monday-Friday, 9:00 AM-5:00 PM US Pacific Time. Your schedule follows US daylight saving changes. This is an overnight shift in the Philippines.
- At 40 hours per week, the annualized monthly equivalent is approximately $3,467-$4,333. Actual pay is based on hours worked.
- You will work directly with our team.
What you'll own
You will lead multiple client infrastructure projects, including client onboarding, Windows server and Active Directory changes, Microsoft 365 and Azure migrations, virtualization and storage, new office networks, firewall and security deployments, backup and disaster recovery, and enterprise telephony. You will understand the architecture, implementation sequence, risks, and recovery options and take personal responsibility for technical delivery.
Your responsibilities include:
- Turn an agreed scope into a project plan with tasks, owners, dependencies, milestones, resource assignments, and budgeted hours.
- Keep project plans, notes, decisions, schedules, and status current in ConnectWise.
- Lead kickoff, progress, and closeout meetings. Give clients clear updates on what is complete, what comes next, and any decisions they need to make.
- Architect, implement, troubleshoot, and validate infrastructure solutions within your expertise. Lead engineers and vendors effectively, review their technical work, and resolve implementation blockers.
- Track budget against actual hours, identify scope changes, and obtain the appropriate decisions and approvals before extra work proceeds.
- Raise risks and delays early, with their impact and a proposed next step.
- Own cutover and rollback planning, testing, technical documentation, acceptance, and operational handoff to the help desk.
What we're looking for
- At least 8 years of overall relevant IT experience, with a demonstrated track record of owning IT project scope, schedules, budgets, client communication, and delivery. Your work history should show your engineering, support, administration, leadership, and project responsibilities. MSP or other client-facing IT services experience is especially relevant.
- Strong spoken and written English, careful listening, and the ability to clarify a request and explain technical progress in plain language.
- Working knowledge of ConnectWise project workflows, or a comparable PSA platform with the ability to become effective in ConnectWise quickly.
- A demonstrated engineering background in infrastructure, systems, networking, cloud, or a comparable technical delivery role. You must show personal design, implementation, troubleshooting, and validation responsibilities in real infrastructure projects.
- Strong experience across relevant infrastructure domains such as Windows Server and AD/Entra identity, Microsoft 365/Azure, networks and firewalls, virtualization/storage, backup/disaster recovery, and enterprise voice. Equivalent vendor experience is accepted; every product is not required.
- The ability to diagnose complex infrastructure issues, evaluate designs and dependencies, lead cutovers, and develop rollback and recovery plans.
- CRM implementation, marketing automation, administrative coordination, and software product delivery alone do not meet this infrastructure requirement.
- Consistent organization and follow-through across multiple clients and a distributed team.
- A reliable computer, internet connection, and workspace suitable for client video calls.
Substantial engineering or advanced technical-delivery experience, combined with proven infrastructure project delivery, is expected. PMP, ITIL, and relevant Microsoft, networking, security, or virtualization credentials support demonstrated experience; they do not replace it.
