We are looking for a reliable, organized, and detail-oriented person to join our customer service team and assist customers by email. Schedule: - 8 hours per day. - A minimum of 5 days per week. Responsibilities: - Respond to customer emails clearly, professionally, and efficiently. - Assist with order updates, shipping questions, returns, and general inquiries. - Follow our customer service procedures and escalate cases when needed. - Maintain accurate and helpful communication with customers. Requirements: - Strong written English and good communication skills. - Willingness to use a time-tracking tool during working hours. - Consistent availability and commitment to the agreed schedule. - Good attention to detail and the ability to follow instructions and apply feedback. Training: - We provide training and onboarding to help you learn our tools, processes, and customer service standards. - Training usually takes around two weeks, depending on your progress. -After completing training, you will be expected to average 20 customer email responses per hour when handling routine inquiries. Application Requirements: - A short introduction about yourself. - Details of any relevant customer service or e-commerce experience. - Your availability, including your time zone. - Confirmation that you can commit to the schedule and are comfortable using a time tracker and meeting the email response target.

Customer Service Representative

Responsibilities

Skills wanted:

Language(s) required:

Indy Joan Sporry Verified