Position Details: - Location: Turmstrasse 24, 6312 Steinhausen, Canton Zug, Switzerland. - Position: Deskside Support Engineer – Full Time (FTE). - Contract: Long-term. - Requirement: 1 Resource + Backfill. - Experience: Minimum 6+ Years. Mandatory Requirements: - Valid Swiss B-Permit with authorization to work in the cantons of Zug and Zurich. - EU permits are not accepted. - German – C2 Level (Mandatory). - English – C2 Level (Mandatory). - Non-native bilingual candidates are welcome. Key Responsibilities: - Provide L1/L2 Deskside and Desktop IT Support. - Troubleshoot Windows OS, software applications and IT support tools. - Hardware, laptops, desktops, memory modules and peripheral support. - Software installation, configuration and troubleshooting. - Basic network, security and antivirus troubleshooting. - Basic troubleshooting of UPS, PACs, network cabling and datacenter equipment. - Audio/Video and Telephony support. - IT asset and inventory management. - Computer imaging and re-imaging. - Printer installation and troubleshooting. - IT deployments, relocations and hardware refresh activities. - GxP application installation and troubleshooting. - Coordinate with vendors and regional IT teams. - Prepare management-level reports and maintain IT documentation. - Ensure compliance with IT security policies and procedures. Candidate Profile: - Minimum 6 years of relevant IT Deskside/Desktop Support experience. - Excellent German and English communication skills. - Strong troubleshooting and customer-facing support skills. - Experience in IT asset management and end-user support.

Deskside Support Engineer

Responsibilities

Skills wanted:

Language(s) required:

Trivinder Singh

About Tek CloudSoul Ltd:

mission:

www.tekcloudsoul.co.uk/

Admin access needed