Support Engineer

Postscript

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation

USD42k - 101k/year

Hybrid (United States)

Posted over 5 years ago

• Build tooling and establish processes to foster Support Engineering at Postscript • Interface with our customer-facing team’s tools (Intercom Chat, Slack, Salesforce, etc.) • Resolve customer issues and support internal users of our product • Participate in on-call rotations and provide emergency support for customers and internal users • Coordinate incident response communication • Create and maintain documentation based on customer interactions • Collaborate with Engineering, Product, and others to fix bugs, build new features, and influence the roadmap.

Signalers: 2.4K

User since: Apr 2020

About Postscript:

The only SMS Revenue Platform for ecommerce stores. Helping Shopify brands make SMS their #1 revenue channel.

mission:

SMS marketing platform for ecommerce companies. Helping Shopify stores drive 30x ROI with text message marketing.

Job benefits for full-time members:

Reputation:

Signalers: 76

postscript.io/

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Support Engineer

Responsibilities

Skills wanted:

Language(s) required:

Adam Turner

Yuliana Velasquez Ramírez Verified