Support Engineering at Geotab | Torre
Support Engineering
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Geotab

Support Engineering

Geotab
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD40K - 70K/year
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Provide prompt and accurate feedback to resellers. • Support resellers and internal resources through various modes of communication (e.g. phone, ticketing system, email and in person ) for all Geotab and integrated products. • Gather relevant information by evaluating and analyzing the symptoms to resolve technical hardware and software issues involving connectivity, installation and software inquiries. • Effectively manage issue queue: Ask customers targeted questions to quickly understand the root of the problem, ensure all issues are properly logged, and prioritize and manage several open issues at one time. • Leverage knowledge learned from support issues and work with fellow subject matter experts to improve the reliability and operability of the Geotab products. • New product development testing as required. • Provide on-site support where applicable. • Complete ongoing training/research to stay current on new and existing Geotab products, accessories offering.
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