Customer Service Specialist at Zopa | Torre

Customer Service Specialist

Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

Compensation
USD30k - 70k/year
Non-negotiable
location_on
Hybrid (United Kingdom)
Posted almost 6 years ago

Responsibilities


• Answer inbound contact from potential and existing customers via telephone, live chat and email • Build relationships with customers, demonstrating a clear understanding of their needs. Going the extra mile to provide resolutions and mitigate complaints • Provide customers with information on products, services and processes • Resolve any customer queries and update systems and accounts accordingly • Action customer requests. For example - taking payments, settlement figures, change of personal details, change DD details • Administration duties such as customer letters, other departmental requests on customers’ accounts, customer call backs, KYC