Accounts Specialist at Sierra Interactive | Torre
Accounts Specialist
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Sierra Interactive

Accounts Specialist

Sierra Interactive
Posted by
Mariajosé Gómez
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Full-time
Compensation
USD23 - 25/hour
Non-negotiable
location_on
Hybrid (United States)
Hybrid (Canada)
Posted almost 6 years ago

Responsibilities

• Learn our products and platform inside and out. • Treat our customers with respect, kindness, and enthusiasm as you answer 25+ customer emails and 10+ phone calls per day. • Investigate payment-related questions and follow up with clients related to billing and compliance issues • Become familiar with the Google Adwords advertising platform, learn to create client profiles and manage Adwords-related budget requests • Create clear, informative, and engaging documentation for both our client-facing and internal knowledge bases, and keep this documentation current as our platform evolves. • Stay up-to-date with product developments as a part of a fast-paced and dynamic startup environment. Here's what your first 90 days on the job will look like: • Get up-to-speed on our products, our processes. You'll answer some emails and we'll be there to ensure your success. You'll be answering phone calls to provide immediate support engagement, but will most often need to obtain relevant information via research and engagement with more experienced team members before providing resolution. • Focus on achieving a high level of independent research and movement within the products and services we utilize on a daily basis. Use this knowledge in developing strong and reliable written/verbal communication to fully construct meaningful responses and well researched questions, on both the peer and client facing level. • Keep up with miscellaneous weekly or monthly recurring tasks related to outstanding billing invoices or compliance concerns. • You'll at times dive deeper into the more difficult billing queries. • As you become comfortable as an accounts specialist, you'll find you're answering emails at a steady rate, regularly answering phone calls, and easily assisting clients with all aspects of their billing needs.
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