Customer Service Representative at Minted | Torre
Customer Service Representative
trending_up Invest in Torre
Minted

Customer Service Representative

Minted
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD14 - 17/hour
Non-negotiable
location_on
Hybrid (United States)
Posted about 6 years ago

Responsibilities

• Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs • Identify and escalate priority issues that need immediate attention • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies • Use support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfaction and a high quality service experience • Identify opportunities for improving the customer experience and share those with Customer Service leadership • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs
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