Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.The facts that speak for themselves:We’ve funded over $110 billion in loans (more than any other fintech in the US!)Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industryBetter’s propriety AI platform makes us an award-winning lender:Fintech Breakthrough Award 2025: Best Lending InnovationYahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approvalYahoo! Finance (2025): Best Online Mortgage LenderMoney Magazine (2025): Best for fast closingForbes (2023): Best Online Mortgage LenderWe’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.NEO Academy ProgramLooking to launch your career in a fast-growing industry with real long-term opportunity?NEO Home Loans is hiring driven, motivated individuals for our NEO Academy Program — a 90-day paid training experience designed to develop future mortgage professionals within our Operations and Sales Support teams.This is not just a job — it is a career launch opportunity.The NEO Academy is designed for individuals early in their professional journey who are eager to learn, grow, and build a long-term future within mortgage.About the NEO Academy ProgramThe NEO Academy is an immersive, hands-on training program designed to provide a true introduction to the mortgage industry and how all aspects of the business work together. Associates will gain exposure to Operations, customer experience, workflow management, mortgage fundamentals, and the technology that powers the modern mortgage process.Throughout the 90-day Academy, Associates will receive structured training, mentorship, and real-world exposure to help build the foundation for a long-term career within NEO.Training includes:Mortgage fundamentals and loan structureCustomer service and professional communicationWorkflow and pipeline managementIntroduction to mortgage Operations and Sales Support functionsReal-world process training through “The NEO Way”Hands-on experience within Tinman, NEO’s loan origination platformTeam collaboration and borrower experience trainingThe NEO Academy provides exposure to multiple career paths within mortgage, including Operations and Sales Support. Upon successful completion of the program, Associates may be considered for placement into roles such as Junior Loan Specialist or Production Partner based on performance, strengths, and business needs.What We’re Looking ForWe are searching for individuals who:Have a strong work ethic and growth mindsetAre highly coachable and eager to learnThrive in fast-paced environmentsCommunicate professionally and confidentlyAre detail-oriented and organizedWant a long-term career opportunityTake ownership and pride in their workBring positive energy and a team-first mentalityMortgage experience is not required. We are intentionally looking for individuals early in their careers who are excited to learn the industry from the ground up.Preferred QualificationsBachelor’s degree preferred1–3 years of professional experience preferredCustomer service, hospitality, banking, finance, sales support, or operations experience is a plusStrong organizational and multitasking skillsComfortable learning new technology and systems quicklyWhat Makes NEO Different?At NEO Home Loans, culture matters. We believe great teams create great experiences — for both our customers and our employees.The NEO Academy is designed to invest in people long term. We are building careers, not simply filling positions.You will join a team that values:Growth and developmentAccountability and ownershipInnovation and technologyCollaboration and teamworkExceptional customer experienceInternal growth opportunitiesPosition DetailsRemote positionFull-time opportunityPaid 90-day training programEntry-level career development roleCompensation & GrowthPaid training program during the 90-day AcademyEntry-level compensation during Academy participationOpportunity for compensation increase upon successful placement into a permanent roleLong-term career growth opportunities within Operations and Sales SupportWhy This Role MattersBuying a home is one of the biggest moments in a person’s life. Behind every smooth transaction is a team of professionals who communicate well, solve problems, and create an exceptional experience.This role is designed to help launch the next generation of mortgage professionals at NEO.If you are ambitious, hardworking, and ready to build a meaningful career with a company that invests in its people, we would love to hear from you.

Mortgage Operations Academy Associate

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Amahle Dlodlo

Jesse Krizenesky

Maggie Love

Debjit Pal

Kieran McMahon

Sergey Bespalov

Tim Zhang

About Better Mortgage:

www.better.com/

Admin access needed

Payment confirmed

A member of the Torre team will contact you shortly