Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.Role Overview We are looking for an enthusiastic and eager-to-learn Entry-Level Help Desk Technician to join our fast-paced Managed Services Provider (MSP) environment. In this role you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.What You'll DoReceive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.Assist with user onboarding and offboarding tasks including device setup and access provisioning.Contribute to the internal knowledge base by documenting common fixes and workarounds.Maintain professionalism and clear communication throughout the support lifecycle.Required QualificationsA genuine passion for IT and a strong desire to grow within a Managed Services Provider (MSP) environment.Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications.Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.Strong written and verbal communication skills with a customer-first mindset.Ability to follow processes, take direction, and escalate appropriately.Availability Monday–Friday, 8:00 AM – 5:00 PM PST.Nice to HaveCompTIA A+ certification or currently working toward it.Any exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms.Basic familiarity with Azure Active Directory or Microsoft Intune.Any hands-on experience in a helpdesk, IT internship, or lab environment.Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.We connect top talent with vetted employers, competitive pay, and real growth opportunities.Compensation PhilosophyAt Hire Hangar, we believe that rewarding our team competitively and fairly is essential to attracting, developing, and retaining outstanding talent from a wide variety of backgrounds. We’ve built a compensation approach that is straightforward, transparent, and built for scale. Here's what guides us:Competitive: We offer compensation that is strong within our industry and reflects the value our team brings.Fair and Consistent: Our pay practices are applied consistently, focusing on recognizing the impact and contributions of each individual.Simple: Our compensation structure is easy to understand and built to grow with the company.Transparent: Everyone at Hire Hangar knows how our pay system works and what factors influence their compensation.Final offers are made after the interview process is complete and are based on a candidate’s experience, skills, job knowledge, abilities, and internal alignment. We use a business impact framework to set pay, meaning that compensation is tied directly to the results and contributions each team member brings to Hire Hangar. Typically, the higher end of a pay range is reserved for individuals who have consistently demonstrated exceptional impact in their role.
4 months ago