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6 days ago
Requirements and responsibilities
Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.We are seeking a highly organized, proactive, and resourceful Virtual Assistant to support daily business operations across logistics, finance tracking, sourcing, and administrative workflows.This role is ideal for a problem-solver who can handle a wide range of responsibilities, think independently, and document processes as they go. The ideal candidate is not expected to be an expert in every area but must be able to learn quickly, ask the right questions, and execute reliably.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:1. Order Operations & Logistics CoordinationCoordinate with external warehouses regarding shipments and required documentationPrepare and generate invoices using XeroEnsure all shipping and compliance documents are complete and properly organizedUpdate and maintain pricing lists based on sales inputMaintain inventory tracking files and ensure accuracyFacilitate smooth order flow from warehouse to customer2. Finance Follow-Up & Payment TrackingMonitor accounts receivable and payable (no accounting required)Track paid and unpaid invoicesSend follow-ups or reminders for overdue paymentsMonitor supplier payment timelines and flag issues internallyMaintain clear visibility of financial status across orders3. Sourcing & Supplier CoordinationConduct product sourcing on Alibaba based on provided specificationsIdentify and shortlist suppliers (10–30 per request as needed)Collect quotations, product specs, and supplier detailsOrganize sourcing data clearly in Google Drive or internal systemsAssist with follow-ups and second-round supplier communication4. After-Sales & Customer Support CoordinationTrack and follow up on after-sales tickets or issuesCoordinate internally to ensure timely resolutionMaintain organized records of customer concerns and outcomes5. Administrative Support & Process ImprovementOrganize and maintain company data and documentationCreate, update, and refine Standard Operating Procedures (SOPs)Structure workflows and improve internal organization systemsAssist in cleaning up and managing internal databases (e.g., Airtable, Drive)Provide general administrative support across teamsEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:4+ years experience in administrative, operations, or business support rolesStrong organizational and multitasking abilitiesExcellent written English communication skillsProactive mindset with strong problem-solving abilityComfortable handling unfamiliar tasks and figuring things out independentlyHigh attention to detail and process-oriented thinkingExperience with tools like Xero, Google Workspace, Airtable, or similar is a plusExperience with logistics, invoicing, or sourcing is a plus (not required)APPLICATION SOFTWARE / REQUIRED TOOLS:CategoryTools / PlatformsAccounting / InvoicingXeroSourcingAlibabaData ManagementGoogle Sheets / Excel / AirtableFile StorageGoogle DriveCommunicationEmail / Internal messaging toolsWork ScheduleContracted Hours per Week: 40 HoursScheduled Working Days: Monday through FridayDaily Working Time: Manila / Flexible (aligned loosely with Thailand/Europe overlap; standard business hours; overlap with client preferred)Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Junior-Senior LevelContracted Hours per Week: 40 hours/weekDaily Working Time: Manila / Flexible (aligned loosely with Thailand/Europe overlap; standard business hours; overlap with client preferred)Scheduled Working Days: Monday-FridayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: English (Fluent – written communication critical)ACCENT PREFERENCE: Level A-C (Good English communication required)REGION PREFERENCES: AnyWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!
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