You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 2 months ago
Requirements and responsibilities
About TunnlTunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real-time insights, identify optimal communication channels, and measure changing attitudes over time.Tunnl serves brands, agencies, and advocacy groups alike - organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience-informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you're building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.The Role: Director, Agency & MediaThe Director, Agency & Media is a senior client leader on Tunnl's Agency & Media team, responsible for owning client strategy, driving account growth, and ensuring excellence in delivery across a defined book of business.Reporting to the AVP, Agency & Media, the Director owns a $3M–$4M book of business and spends the majority of their time on strategic client relationships, renewal planning, and expansion opportunities. You will coach and guide Managers on your accounts to ensure day-to-day delivery runs smoothly, while you focus on embedding Tunnl more deeply within client organizations and driving long-term growth.The ideal candidate comes from an agency or media background, understands how agencies plan, buy, and activate against audiences, and knows how to position data and research as tools that drive real campaign decisions. DC-area preferred.ResponsibilitiesClient Strategy & Account GrowthOwn senior client relationships and anticipate renewal risks before they escalateAlign deliverables with client business needs, timelines, and campaign goalsProactively identify and propose expansion opportunities, connecting client news and context to research and audience solutionsBuild POVs based on client org structure and goals, and brief AE and leadership on cross-sell and upsell signalsOwn contract renewal timelines and communicate status to leadershipShape how Tunnl is positioned and packaged for agency partners — from individual campaigns to enterprise relationshipsProject Excellence & Delivery OversightOversee pod-wide delivery and project excellence across your book of businessReview timelines, scopes, and internal trackers for consistencyProvide final sign-off on audience, survey, and modeling deliverables before client deliveryAudit delivery systems for handoff gaps or misalignment and escalate cross-team blockersCoach Managers on project management practices, reporting quality, and client communicationResearch & Insight LeadershipSet direction for reporting and insight strategy in alignment with each client's research planEnsure quality and consistency of research deliverables across accountsLead insight-sharing across accounts and partner with SR leads on new research ideas and QA structureConnect audience usage to campaign impact and activation outcomesBusiness Acumen & Strategic PlanningShape account growth strategy across agency verticalsOversee strategic documentation for enterprise accounts and maintain HubSpot hygiene and accuracy for forecastingDevelop and maintain a clear view of each client's org structure, priorities, and decision-making landscapeLead strategic planning across your client portfolio in close partnership with the AEInternal Collaboration & Cross-Functional LeadershipBuild team-wide habits around project management, intake, and QALead cross-functional projects to improve Tunnl's scalabilityEscalate cross-team blockers and align on resolution pathsPartner closely with the AE on account growth strategyDrive collaboration across Strategic Research and Product on behalf of your clientsTeam Coaching & MentorshipCoach Managers on reporting, intake, QA, and client communicationProvide regular feedback and growth paths aligned with Tunnl's talent ladderGuide junior team members through client conversations, insight framing, and audience usage strategyRequired Qualifications7+ years of experience in account management, client strategy, or partnerships in an agency, media, or ad tech environmentProven ability to manage and grow $3M+ in client revenue across multiple accountsDeep familiarity with how agencies plan, buy, and activate media — including programmatic, audience-based, and data-driven approachesExperience working with or selling data, audience, or research products to agency clientsDemonstrated executive presence and the ability to lead senior client conversations with VP and C-suite stakeholders and be taken seriously as a strategic partnerStrong relationship builder with a track record of expanding scope across agency teams and portfoliosStrong written and verbal communication skills with demonstrated ability to simplify complex topicsProficiency with HubSpot or similar CRM tools for pipeline and account trackingOccasional domestic travel required (approximately 2–3 days per month) for client meetings and industry eventsPreferred QualificationsExperience in public affairs, advocacy, or issue-based campaign environmentsFamiliarity with DSPs, SSPs, identity resolution, or data onboarding workflowsExposure to survey research, audience segmentation, or polling productsComfort working with tools like Dropbox or project tracking systemsDC-area preferred (hybrid team environment)What Success Looks LikeAgency clients renew and expand their partnerships, deepening Tunnl's role across teams and buying cyclesYou are seen by clients as a trusted strategic partner, not just a vendor contactManagers on your accounts are well-supported, growing, and delivering with minimal escalationsRenewal timelines are managed proactively and communicated clearly to leadershipHubSpot is accurate, current, and reflects a clear picture of your portfolio's healthInternal stakeholders across Research, Product, and Sales view you as a reliable, strategic collaboratorWhy You Should Apply:Join a team driven by curiosity, teamwork, integrity, and a shared passion for solving big challenges.A friendly, welcoming, and supportive culture with regular social and team events.Comprehensive benefits with excellent medical, vision, and dental coverage.Health Savings Account (HSA) and Flexible Spending Account (FSA) options.Employer-paid life insurance & short-term & long-term disability, with other voluntary additional coverage available (accident, critical illness, hospital indemnity).Flexible hybrid work policy.Flexible unlimited paid vacation plus 80 hours of paid sick leave.10 paid company holidays per year plus the week between Christmas and New Year’s off.401(k) plan with 100% match up to 3%, plus 50% match up to 5% (subject to IRS limits).Cell phone reimbursement stipend.Monthly parking or commuter stipend for VA-based employees.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)