You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 2 months ago
warning
Heads-up
Requirements and responsibilities
About the roleWorldly is seeking an Onboarding Specialist to help drive customer loyalty by setting customers up for success through their implementation of Wordly solutions. Reporting to the Director, Client Success & Support, you will foster strong client relationships by providing exceptional customer service, being the primary point of contact for clients during their initial moments with Wordly, addressing inquiries, resolving issues, and coordinating with internal teams to deliver solutions that meet and exceed client expectations.Why join Wordly?Energetic and dynamic startup growing fast in a hot market.Passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.Deep care about system performance and happy customers.Team of industry veterans and senior tech pros who prioritize performance and ease of use over anything else.Embrace remote work and a great work-life balance.Who you areNatural story-telling abilities and intent to always be clear and concise in communication.Can easily explain technical concepts to a non-technical audience.Passionate about languages and accessibility.Extra passionate about events and event technology (#EventProf to the front of the line!).Keep a pulse on coaching trends and act as the voice of the customer to inform product and marketing, and design teams.Strong English skills (written and verbal) are critical. Internally, English is the designated language for team communication and customers primarily communicate in English. Preference will be given to candidates who also speak additional languages, with a focus on German.Work remotely; you can be located anywhere in Europe (preference given to candidates in the UK).High level of enthusiasm, curiosity, initiative, commitment, and professionalism.Strong work ethic.Experience presenting to groups of customers virtually.Thrives in a fast-paced and changing environment.Some experience in customer service, onboarding, integration of software, or equivalent experience.Knows your way around a CRM.What you’ll be doingOnboarding new clients. Serve as the customer’s main point of contact through their initial onboarding and deeply understand their business and technical needs.Own the onboarding process, working with clients and partnering with internal teams to ensure a successful client onboarding timeline.Lead onboarding kick-offs, training workshops, escalation calls, and ad-hoc meetings as required.Train customers in their use of the platform by leading coaching sessions, and answering questions via video and e-mail.Provide technical and consultative support to customers.Guide customers on best practices when using Wordly.Assist the Customer Success Team with workflows and data for accurate tracking and reporting to different stakeholders.Act as an advocate on behalf of the customer and as an expert, offering in-depth and first-hand understanding of their experience and product needs.Develop, improve, and innovate the onboarding playbook.Note that everyone (even the CEO!) takes a turn being first line of support. This means:Answering emails and chats for some customers.Investigation and troubleshooting of situations from customers.Answering a 24/7 emergency line on a rotating basis.As Wordly is growing rapidly, applicants may be retained and evaluated for additional open positions.Company location noteLocated in Los Altos, California, Wordly is an exciting tech startup looking to grow its engineering and GTM teams. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)