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about 2 months ago
Requirements and responsibilities
About LeadLead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.Lead is built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating banking and payments regulations, Lead blends regulatory and technological expertise to help fintech partners scale their operations with compliance and creativity.Lead offers essential attributes that every fintech seeks in a partner bank: technical expertise for banking and payments systems; oversight expertise, automated compliance systems, and bespoke program management; and transparency and operational rigor.Role DescriptionWe are hiring a Senior Technical Account Manager to support partner onboarding to our Banking as a Service platform. This key role delivers an implementation experience from contract signature to go-live. You will provide guidance and solutions for partners’ data integration and ongoing integration support.You will help build out the foundation for a high-impact function at Lead. This role requires technical and interpersonal skills and the ability to form strong partnerships with internal and external stakeholders. You will be a key partner to prospects and partners integrating with Lead to use our banking-as-a-service products. We expect you to be an expert in understanding partner use cases, pain points, and challenges, and to influence Lead’s ability to acquire and expand strategic partners. The ideal candidate has prior experience managing partner integrations in a fast-paced working environment.In this role you will:Deeply understand the partner’s business goals and product structureLead technical implementations of new partners and serve as the key technical contact as they integrate with LeadPartner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboardingDefine internal processes to streamline partner onboardingBuild product examples, documentation, and other critical resources to help external and internal parties operate more effectively and efficientlySuccessfully manage a number of engagements concurrentlyEffectively manage escalations, scope change, and implementation of projects or programs, including monitoring project quality, timeline, risk, and performanceInform partners of our product development roadmap with concrete examples while setting appropriate expectationsBe an integral part of building out this function from 0 to 1, defining culture, processes, and identityPerform all other duties as assignedQualifications5+ years of hands-on solution architecture, data integration, partner delivery experienceAbility to understand, visualize, and document the client’s product construct and how they map to internal data models used for processing cards, transactions, and loansExcellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuthProven ability to present technical solutions effectively to diverse stakeholder groupsExperience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed-upon scheduleOutstanding communication and problem-solving skills, customer focus, and results orientationKnowledge of financial services and the fintech ecosystem, with desire to learn changing trends, especially as it relates to legal, compliance, underwriting, and risk managementWhat we offerCompetitive compensation, including opportunities for equity grants, based on experience, geographic location, and roleMedical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRAPaid parental leaveFlexible vacation policy, including PTO and paid holidaysA fun and challenging team environment in a dynamic industry with ample opportunities for career growth*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles County Fair Chance Ordinance, Lead will consider for employment qualified applicants with arrest and conviction records.
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