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16 days ago
Requirements and responsibilities
About PicklebetPicklebet is a top 10 Australian racing, sports, and esports betting platform built for the next generation of players. We’re fast, innovative, and expanding internationally. This is your chance to be a member of our brand-new UK support team.Best of all? We believe in true work-life balance. You’ll work a 4-day week, giving you 3 full days off every week to recharge, while enjoying a fully remote setup with quarterly in-person team catch-ups.This isn’t a boring, scripted helpdesk job. You’ll be at the absolute heart of a live, real-time digital sports and racing product.The RoleAs a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email.Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality. Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly. Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience. Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.What We're Looking ForEssentialPrevious experience in a customer-facing or customer service roleExcellent written and verbal communication skillsStrong problem-solving skills High level of attention to detailAbility to stay calm, empathetic & professional when handling customer concernsConfidence working independently in a remote environmentReliable home working setup and stable internet connectionAvailability to work evenings and weekendsBetting industry experience and/or a genuine passion for Sport & RacingNice to Have2+ years of experience in betting, gaming, fintech, or other fast-moving digital environmentsExperience using tools like Zendesk, Jira, or ConfluenceA passion for racing and sportDescribe the specific responsibilities and job functions of the roleWhy Join Picklebet?You’ll be joining a top 10 Australian betting brand making serious waves internationally, with a genuine opportunity to help scale our new UK team from the ground up.You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities.We work remotely by design, bringing the team together for quarterly catch-ups to connect, collaborate, and celebrate wins. What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work.
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