Netrix Global is seeking a Cloud Engineer responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk, and Systems Team.The ideal candidate will have 5-7 years of hands-on experience and advanced skills in administering, managing, monitoring, and troubleshooting Windows/Linux Server environments, as well as Virtualization (Hyper-V and VMware), and familiarity with Backup Technologies. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service requests.How You Will Make an ImpactAction Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and Backups.Server, Storage & Virtualization: Administer, Monitor, and Troubleshoot incidents for on-premises/hosted or cloud Windows/Linux Server and Hypervisor environments, including but not limited to Active Directory, DNS/DHCP, File/Print Services, and Virtualization platforms (Hyper-V and VMware) and SANsBackup & Restore: Monitor, manage, and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite, Evault, or similar) and assist in Disaster Recovery processes and procedures.Perform routine updates and upgrades on servers, storage, hypervisors, and backup environmentsProvide guidance and serve as an escalation point for TOC/NOC, Service Desk, and Systems Teams for both Netrix and customer environments.Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs.Participate in on-call rotations, including weekends and after-hours support.Document configurations, procedures, and best practices; maintain accurate technical documentation.Participate in client onboarding, delivery, and internal continuous improvement initiatives.Follow documented Change and Problem Management processes for Netrix and its customers.Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients.What You Will Bring to The TableBachelor’s degree in information technology or related field, or equivalent experience.5-7 years of hands-on experience in IT infrastructure support and management of core technology stack of Windows Servers, Virtualization (VMware, Hyper-V) and SAN and Backup Essential / Core Skills Hands-on experience and Advanced Skills in troubleshooting and management of Server and Virtualization Environments (VMware/Hyper-V) and Storage (SAN)Strong Knowledge in Windows Server and AD/DNS/DHCP, File and Print Role Services.Hands-on experience with troubleshooting backup-related issues and restore operations.Basic Networking Skills to identify and troubleshoot server/virtualization network-related issues. Supplemental / Good-to-Have Skills Familiarity with SAN and experience working on Dell EqualLogic/NetApp/Nimble or Similar.Familiarity with Veeam, Datto, Avepoint, Carbonite, and Evault Backup Technologies.Familiarity with enterprise monitoring and management tools.Experience working in a Managed Service Provider (MSP) environment is a plus. Soft Skills Excellent verbal and written communication skills in English.Strong problem-solving and analytical thinking skills.Self-motivated with the ability to prioritize tasks and manage time effectively.Exceptional customer service and client communication.Ability to work independently or collaboratively within a team.Consistent follow-up and attention to detail on open tasks and tickets.Ability to work remotely with minimal distractions and a reliable internet connection.Shift: 5 days a week, 8 hours/day, shift to be determined based on support coverage across the teams and will be rotational.Min 2 days per week working in the US day shiftAbout UsAt Netrix Global, our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect from UsWe offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.
