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about 1 month ago
Requirements and responsibilities
Senior Account Manager / Account Growth OwnerTactiq is a global meeting intelligence SaaS platform, headquartered in Sydney, that uses AI to turn any conversation into actions. Our mission is to transform how teams capture and utilize conversational insights to drive productivity, innovation, and tangible business outcomes. Over 1,200,000 users across 20,000 organizations in the US, EU, and LatAm, including Fortune 500 and ASX50 companies, love us, and we're ready to bring them more value by adding another professional engagement level.This is not Customer Success.This is not support.This is not “relationship management.”This is portfolio revenue ownership.You will own expansion, retention, and commercial growth across mid-market and enterprise accounts. You are accountable for Net Revenue Retention.If you have not carried expansion quota and grown ARR materially, this is not your role.What This Role Actually IsYou own:5–12 strategic accountsExpansion revenue targetNet Revenue Retention targetRenewal negotiationsCommercial roadmap per accountExecutive stakeholder mappingTechnical orchestration (not coding, but solution ownership)Cross-functional escalationYou sell first. You support the second.What a Winner Looks Like You:Have carried expansion quota materially Have grown account ARR 25–50%+ YoY consistentlyCan show multi-6-figure expansion wins (including global enterprises and/or F500)Have run executive QBRs/ABRs that led to expansionDrive adoption metrics that convert into customer satisfaction and revenueIndependently design account plans without templatesInfluence Product roadmap via structured feedbackCan coordinate engineering resources without dramaDo not need daily managementJunior AM asks for instructions.Mid AMs defines approaches.Snr AMs influence the company's motion.We are hiring the latter.Core ResponsibilitiesOwn customer-company communications end-to-endOwn expansion & renewal quotaIncrease seat penetration, multi-team adoption, and enterprise footprintRun executive-level QBR/ABRs tied to ROI and real business outcomesDesign and execute account expansion strategyIdentify white space and multi-thread deeplyCoordinate technical onboarding and integration alignmentReduce churn risk proactively from day 1Turn the customer signal into GTM leverageKPIsNet Revenue Retention %ARR Expansion $ per quarterGross Retention %Forecast accuracyTime-to-resolution on escalationsExpansion conversion rateIf you are not comfortable being measured on these, this role will be uncomfortable.What Disqualifies YouPure CS background with no quota ownership“Relationship-first” mentality without commercial backboneHeavy dependency on Product to solve everythingPrefers webinars over negotiationsNeeds structured playbooks to operateProfile We Look For5–10+ years B2B SaaSOwned expansion revenue formallySold into mid-market / enterpriseFluent in commercial modeling (TCV, ARR, discount logic)Technically literate (SSO, AI, APIs, workflow config)Comfortable pushing executives toward decisionsAutonomous operator across time zonesWhy JoinAccelerate career with an AI-driven company with a roadmap to become AI-nativeDirect ownership of revenue impactCo-build an AI-first account expansion machineExpansion commission structureClear path to Growth LeadEquity upsideBacked up by strong expansion results and a playing coach leaderLean team. High leverage. No bureaucracy.
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