Store/Call Center Associate (LP-01393) at Lamps Plus | Torre
Store/Call Center Associate (LP-01393)
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Lamps Plus

Store/Call Center Associate (LP-01393)

Lamps Plus
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD10 - 18/hour
Non-negotiable
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Hybrid (United States)
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Visa sponsorship: To be discussed/negotiated
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Posted over 5 years ago

Requirements and responsibilities

• Utilizes sales skills; greets customer and attempts to build rapport, probes for information and closes sale to maintain sales goals. • Assists and advises customers on purchases and determines customer needs. • Keeps current on product knowledge, design and sales techniques through ongoing education by means of training videos, literature, and seminars. Completes sales training modules in a timely manner. • Adheres to all company policies regarding attendance, meal and break periods. • Interacts efficiently with the team and other Internet departments as needed. • Assists with problem solving and provide customers with exceptional Lamps Plus experience. • Handles sales transactions involving purchases made with check, credit card and adjustments as per company guidelines. • Stays within the company discounting policy guidelines. • Meets Company requirements relative to sales-per-hour quota. Participates in company programs, such as email warranty program. • Obtains management involvement in escalated customer issues if necessary in order to satisfactorily resolve the customer’s concern. • Provides pro-active, the consistent follow-up to all customer inquiries. • Reflects a positive Company image through adherence to professional dress code and conduct on the sales floor. • Maximizes all calls and takes every possible interaction scenario to the best suitable conclusion for the customer and ultimately for Lamps Plus. • Promotes a safe environment in accordance with company policy and adheres to all policies set forth by the department and company. • Retains the ability to perceive the feelings of the customer at the other end of the line to gain a better perception of the customer’s needs.
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