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about 2 months ago
Requirements and responsibilities
About NRTC & PivotNRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions. Pivot, an NRTC company, is a marketing and customer experience agency with a focus on collaborating with people who are doing meaningful work in the communities they serve. Pivot comes alongside these organizations to help them grow and thrive by assisting them in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. Pivot has four practice areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits.Job SummaryThe Account Manager (AM) is responsible for providing excellent account management and marketing support to multiple client accounts. The AM is the “Owner” of Pivot’s relationship, and they serve as the primary point of contact with their clients. The AM seeks to understand each client’s situation and takes on a client’s challenges and opportunities as their own. They develop and implement marketing strategies to meet each client’s marketing objectives. This position offers the opportunity to be deeply involved in diverse projects spanning branding, marketing, digital, video production, web development, CX services, training, and research while contributing to a culture that values creativity, collaboration, and meaningful impact. The Account Manager position is for someone who with agency experience and/or those who have held a leadership role within a marketing department.ResponsibilitiesServe as the strategic leader, primary relationship owner, and point of contact for assigned clients, building trust and long-term partnershipsUnderstand client goals, challenges, and market context, taking ownership of their objectives as if they were your ownProactively identify opportunities to expand Pivot’s impact, recommending additional services that align with client needsDevelop client briefs based on knowledge of client objectives, market characteristics, and other situational factorsCollaborate with Project Managers (PM) and the creative team in creating and implementing a strategy that addresses challenges and opportunities outlined in strategy briefsWork with PMs to get client projects produced on time and of high quality, with final responsibility for client approval and satisfactionProvide thoughtful recommendations to improve marketing, CX and sales outcomes, including pricing, messaging, channels, and creative directionCollaborate with Business Development to create and track new proposals and upsell opportunities within Pivot’s CRM toolTakes a leadership role in providing a positive experience for Pivot clientsProvides advice to improve clients’ growth efforts. May include recommendations on pricing, tactics, channels, messaging, design, and/or other marketing topicsEducate clients on best practices, processes, and realistic expectations to ensure a positive working relationshipMonitor scope and enforce boundaries to ensure profitability and delivery qualityStay informed on industry, client, and regional trends to bring timely, relevant insights to client conversationsTrack innovation demands and emerging client needs, advocating for opportunities that drive measurable resultsTrack, maintain, and analyze key performance metrics with each client so we can understand and measure Pivot’s impactOther duties as assignedQualificationsExcellent communication and presentation skills for successful interaction with all levels of management, employees, clients, and the publicStrong interpersonal and communication skills with the ability to build rapport across teams and clientsConfident presenter with excellent written and verbal communication abilitiesStrategic thinker who can translate business objectives into actionable marketing plansDemonstrated success in managing client relationships, ideally within an agency environmentSolid understanding of marketing and communication principles across traditional and digital channelsAbility to maintain confidentialityHighly organized and detail-oriented, with a proven ability to juggle multiple client prioritiesExperience with Forecast or similar project/workflow management software is a plusProficiency in Microsoft Office and Google Suite (Docs, Sheets, etc.)Experience working with rural markets or nonprofit clients is a plusMinimum Education and ExperienceB.S. Marketing, Advertising, Communication, or equivalent experience5 or more years of experience required in marketing, advertising, communications, PR, or related fieldsAccount management experience within a marketing agency is a plusPhysical DemandsWork is typically performed in a remote office settingTravel may be required (up to 25%)DisclaimerThe above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties, and skills. The order in which responsibilities, duties, and skills are listed is not significant.
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