Bilingual French-English Call Center Agent at Leading Edge Connections

About UsLeading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection—delivering exceptional results while ensuring every team member feels valued as part of the LEC Family.Position OverviewWe’re on the lookout for enthusiastic, Bilingual French-English Call Center Agent to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You’ll be the friendly voice (and inbox hero) for our customers—answering calls, emails, and guiding them with empathy and care for one of our clients in the Home & Auto Benefits Industry. From assisting with purchases and verifying orders to helping customers navigate online portals, you’ll make their experience smooth and stress-free. Plus, you’ll get to highlight the great benefits they have, encourage them to stick around (hello renewals), and be that trusted go-to person who makes their day a little brighter.ResponsibilitiesDeliver professional and empathetic customer support via phone and email.Assist with purchases, order verification, and product/service inquiries, and claims assistance.Provide technical support for customer portals, including login and navigation assistance.Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups.Handle inbound/outbound calls with a focus on soft sales and customer loyaltyQuick cross-functional use & documentation using CRMs & dialersIdentify high-risk or escalated customer situations and act promptlyMaintain punctuality, reliability, and a positive attitude in all interactionsBe open to cross-training and supporting additional projects as requestedQualificationsMust reside in the United States and be authorized to work and live in the U.S.Must have a High School Diploma or equivalent.1–3 years of call center or chat support experience (required).Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based)Insurance or policy/agent experience strongly preferred.Strong communication, grammar, and active listening skills.Previous remote/work-from-home experience preferred.Technical aptitude; Salesforce or HubSpot experience preferred.Understanding of call center support metrics and ability to act on them.Ability to work independently, problem-solve, and use resources effectively.Hardware/Software RequirementsTo be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).Processor: Intel Core i5 5200 series or greater; all computers must have at least 4 performance cores.Example: A 10-core computer with only 2 performance cores does not meet this requirement.Please check your system settings to confirm.Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).Audio: USB noise-canceling headset.Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.These will be verified prior to system access.Schedule & Work EnvironmentFT 40 hour contracts, Monday through Friday.Mid-Day hours.100% remote work environment.Compensation & Benefits$19.00 per hour (1099 contract).Work from home.Supportive and collaborative team environment.

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Bilingual French-English Call Center Agent

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About Leading Edge Connections:

mission:

www.leadingedgecx.com/

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