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OverviewLead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.Role DescriptionThe Card Operations Analyst will be responsible for ensuring the efficient, compliant, and secure operation of the bank’s card products (debit, credit, and prepaid). This role supports daily processing, reconciliation, compliance, reporting, and process improvement for card-related operations, working closely with Card Program Managers, vendors, and network partners.In this role you will:Review and manage monthly card network invoices, ensuring accuracy and timely reconciliation.Prepare and submit quarterly reporting deliverables on card networks, including Visa QOC and Mastercard QMR.Generate and distribute monthly internal reporting metrics related to card program performance.Monitor daily card program metrics to identify trends, issues, and opportunities for process improvement.Oversee vendor relationships related to the card program, including onboarding, performance reviews, and contract management.Manage the service provider validation process in accordance with network requirements and internal policies.Own and maintain responses to internal and external questionnaires, ensuring consistency and alignment.Create, update, and manage procedures and documentation to support card operations.Support compliance with card network (e.g., Visa, Mastercard) regulations and internal risk management policies.Analyze and document card operations processes, identifying opportunities for efficiency improvements and automation.Support Card Program Management with relevant tasks associated with all card-related partnersAll other duties as assignedQualifications:A minimum of 3-5 years in card operations, payments, or a related fintech/banking environmentWorking knowledge of card industry best practices, including EMV standards, card manufacturing, and fulfillmentHighly organized with strong attention to detailStrong project management skills and management of development, maintenance and support teamsClient first mentalityStrong judgment, instincts and analytical skillsWillingness to take on new challenges in a fast-paced startup environmentStrong organizational skills with experience in managing multiple time-sensitive projects simultaneouslySelf starter, engaged, proactive and ready to roll up your sleevesWhat we offer:Competitive compensation based on experience, geographic location, and roleMedical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRAPaid parental leaveFlexible vacation policy, including PTO and paid holidaysA fun and challenging team environment in a dynamic industry with ample opportunities for career growth
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