QA & Training Supervisor at Quality Recruitment Solutions | Torre
QA & Training Supervisor
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Quality Recruitment Solutions

QA & Training Supervisor

Quality Recruitment Solutions
Posted by
Zabdy Perez
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Emma
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation USD1.6k/month
Non-negotiable
location_on
Remote (anywhere)
Posted 7 months ago

Responsibilities

Responsibilities: - Manage call quality through daily scoring, weekly reviews, and trend tracking. - Lead monthly 1:1 coaching sessions focused on performance, feedback, and goal setting. - Own the full onboarding process, including training, roleplays, system guidance, and certification. - Support agents until they are fully live and meeting performance standards. - Identify performance gaps early and escalate when needed. Requirements: - Must have strong customer service or call center experience, with proven ability to coach and improve agent performance. - Strong communication skills in English and Spanish (required). - Highly organized, self-directed, and comfortable working with call center tools. - Able to deliver clear, direct feedback and manage multiple agents independently.
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