Customer Success Associate at Wk

Wolters Kluwer is a global leader in professional information services, providing market-leading information-enabled tools and software solutions for professionals in legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare. The company helps its customers make critical decisions to save lives, improve business operations, and build better judicial and regulatory systems. We are seeking a dynamic Customer Success Associate to join our growing teams across the country. As a Customer Success Associate, you will have the opportunity to work with and manage the day-to-day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. This role offers the chance to gain professional experience, learn a new industry, and launch a career with a global organization. If you are passionate about delivering prompt and professional service, providing consultative customer service, and managing the full-life cycle of the order process, we encourage you to join our team! Responsibilities: - Deliver prompt and professional service to customers through verbal and written communications - Provide consultative customer service and help determine customer goals, compliance challenges, and business needs - Manage the full-life cycle of the order process and identify cross-selling opportunities - Organize and prioritize case volumes of requests utilizing SalesForce and other internal systems - Develop and maintain positive working relationships with customers and other key partners - Strive to become a subject matter expert of the department, company, and industry

Customer Success Associate

Responsibilities

Skills wanted:

Language(s) required:

About Wk:

mission:

careers.wolterskluwer.com

Admin access needed