SUMMARYThe USARPAC Enterprise Pacific IT C5 Solutions (EPICS) program will provide IT services, strategies, designs, modernization, hardware, and software to enable exercises and operations.Agile Defense is seeking a highly qualified Unified Communications Lead who will be responsible for managing and integrating AV, network technologies in support of mission-critical operations, troubleshooting complex issues, and driving innovation to enhance the performance and reliability of AV, VTC, and network systems.JOB DUTIES AND RESPONSIBILITIESDesign and configure voice, video, and data communications systems, including cloud-based products.Supervise the installation and maintenance of VOIP/VTC systems.Plan, engineer, operate, maintain, and defend IT communications services.Oversee the installation, troubleshooting, and replacement of VOIP and secure voice end-user devices.Travel for site surveys and coordinate to resolve issues on various networks.Leadership and Management: Lead a team of technical specialists through all phases of the program, ensuring successful integration and execution of all program segments and services.Stakeholder Engagement: Serve as the primary liaison with program sponsors, customers, and other stakeholders, ensuring clear communication and alignment with program objectives.Strategic Planning: Develop and implement strategic plans to achieve program goals, including the introduction of emerging technologies and forward-looking strategies.Performance Monitoring: Establish policies and procedures for achieving the standards required for contract performance, and monitor progress to ensure conformity to prescribed standards.Resource Management: Assign, schedule, direct, and control work effort of technical and functional specialists, ensuring efficient use of resources and adherence to budget constraints.Risk Management: Identify and mitigate risks to program success, including technical, financial, and operational risks.Quality Assurance: Ensure the quality and accuracy of all deliverables, including technical documentation, reports, and correspondence.Continuous Improvement: Identify opportunities for program growth and improvement, and implement changes to enhance program performance and customer satisfaction.Compliance: Ensure compliance with all contractual, regulatory, and security requirements, including cybersecurity standards and policies.SUPERVISORY DUTIESLeadership and Management: Lead a team of technical specialists through all phases of the program, ensuring successful integration and execution of all program segments and services. Strategic Planning: Develop and implement strategic plans to achieve program goals, including the introduction of emerging technologies and forward-looking strategies. Performance Monitoring: Establish policies and procedures for achieving the standards required for contract performance, and monitor progress to ensure conformity to prescribed standards. Resource Management: Assign, schedule, direct, and control work effort of technical and functional specialists, ensuring efficient use of resources and adherence to budget constraints. Perform annual reviews and regular checks in Approve TimesheetsQUALIFICATIONSRequired CertificationsDemonstrated 'Advanced Technical Expertise' or certification in accordance with DoD 8140.03Avixa Certified Technology Specialist (CTS) or equivalent AV certification (e.g.Extron)AV Associate, Harman Professional Training, AMX Certified Expert (ACE))Education, Background, and Years of ExperienceBachelors degree in IT, Computer Science, Information Systems, or related field.A minimum of 10 years of experience engineering and implementing multi-disciplinary projects and designing local, regional, WAN, and network systems and subsystemssupporting voice, video, data, and imagery information.A minimum of 5 years of experience leading teams of network engineers, withdemonstrated expertise in applying DoD Information Assurance (IA) policies andguidelines to network architecture design, configuration, and implementation.A minimum of 5 years of experience in Audio-Visual (AV) programming at intermediate to advanced levels of complexity, including at least 3 years of hands-on experience working with DoD networks.ADDITIONAL SKILLS & QUALIFICATIONSRequired SkillsExperience engineering and implementing multi-disciplinary projects and designing local, regional, WAN, and network systems and subsystemssupporting voice, video, data, and imagery information.Experience leading teams of network engineers, withdemonstrated expertise in applying DoD Information Assurance (IA) policies andguidelines to network architecture design, configuration, and implementation.Experience in Audio-Visual (AV) programming at intermediate to advanced levels of complexity, including at least 3 years of hands-on experience working with DoD networks.WORKING CONDITIONSEnvironmental ConditionsWorking conditions are normal for an office environment, with occasional travel to remote sites.May require on-call availability for system emergencies.May require the ability to lift/and or move computer hardware and office equipment.Strength DemandsSedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Physical RequirementsStand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).EQUAL OPPORTUNITY EMPLOYEREqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
