Call Evaluator at Telesales Gurus | Torre
Call Evaluator
Telesales Gurus
Telesales Gurus

Call Evaluator

Emma
Emma
You will drive continuous improvement by evaluating calls to enhance remote sales quality
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Freelance
Recurrent (~8 hours per week)
Compensation USD6/hour
Negotiable
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Remote (for Guatemala residents)
Remote (for El Salvador residents)
Remote (for Honduras residents)
Remote (for Belice residents)
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Visa sponsorship: No
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Posted 4 months ago

Responsibilities & more

Telesales Gurus is a 100% remote sales-focused startup with roots in Orlando, Florida. Our sales and marketing associates are globally distributed individuals driven by the opportunity to make a difference through the craft of business development. Who We’re Looking For: We are looking for an experienced Call Evaluator to join our team. The ideal candidate will assess call quality, provide constructive feedback, and support continuous improvement efforts. The role requires strong analytical skills, excellent communication, and a keen understanding of customer service best practices. Key Responsibilities: - Evaluate customer calls: Listen to recorded or live calls and assess agent performance based on predefined quality standards (e.g., clarity, tone, adherence to script, handling of objections). - Provide feedback: Offer constructive feedback to agents regarding their performance, highlighting areas for improvement and recognizing strengths. - Score calls: Rate calls using a standardized scoring system to determine the quality of customer interactions. - Monitor compliance: Ensure that agents are following company policies, procedures, and compliance guidelines during calls. - Identify trends: Analyze patterns in customer interactions and agent performance to identify opportunities for training or process improvements. - Report findings: Prepare regular reports summarizing call evaluations, performance metrics, and areas for development. Share findings with team leaders or management. - Maintain confidentiality: Ensure that all customer and company information is handled with confidentiality and in compliance with data protection policies. - Continuous improvement: Stay updated on industry best practices and customer service trends to ensure evaluation criteria and processes remain relevant and effective. Requirements For This Position: - Proven experience in sales and Cold calling. - Prior experience as a Call Evaluator is a plus.
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