Front Desk & Administrative Support for Healthcare Management Office at 123 Psychiatry | Torre
Front Desk & Administrative Support for Healthcare Management Office
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123 Psychiatry

Front Desk & Administrative Support for Healthcare Management Office

123 Psychiatry
Posted by
Aline Cortes
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation USD800/month
Negotiable
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Remote (anywhere)
Posted over 1 year ago

Responsibilities

We are seeking a full-time Medical Office Front Desk & Administrative Assistant to help ensure a smooth and efficient experience for both new and existing patients while supporting the daily operations of our psychiatric healthcare office. This role is ideal for someone who thrives in a fast-paced environment, has strong organizational skills, and is looking for a long-term opportunity. Although the initial contract is for 12 months, we prefer candidates who are interested in a permanent placement. Main responsibilities: - Answer phone calls and emails from prospective and current patients. - Schedule appointments for new and existing patients. - Send onboarding documents to new patients and explain intake forms. - Manage third-party referrals, ensuring efficient patient scheduling. - Enter and monitor patient information in the database using Google Workspace to track pending onboarding documents and ensure timely completion. - Update patient records and create new charts in the EHR system. - Monitor rescheduled and no-show appointments, proactively contacting patients to optimize provider schedules. - Anticipate patient needs by filling cancellations and maximizing the provider's calendar efficiency. - Maintain and manage provider schedules, patient databases, documents, and records. - Prepare and update reports to track patient communications and maintain accurate records. Required skills: - Fluent English with excellent communication skills (phone, email, and chat). - Strong prioritization, time management, and multitasking abilities. - Exceptional problem-solving skills with attention to detail and organization. - Friendly, patient, and professional demeanor in all interactions. - Willingness to learn and grow. - Proficiency in Google Workspace (Docs, Sheets, etc.). Nice-to-have skills: - Knowledge of HIPAA regulations. - Previous experience in the healthcare industry. - Prior experience in a psychiatric office setting. - Customer service experience, particularly handling phone calls. Work hours: Monday through Friday, 9:00 AM to 5:00 PM EST.
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