Job Title: Customer Support Administrator - (HR31815)
Location: Remote (LatAm / CEE preferred)
Salary Range: 1100 to 1250 USD
Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION.
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a fast-growing service-based company operating in the U.S. The internal team values reliability, clear communication, and efficiency, and relies on remote administrative talent to support customer interactions, internal workflows, and day-to-day operations.
Position Overview:
We are looking for a proactive and highly organized Customer Support Administrator to help manage customer interactions, coordinate schedules, and support smooth internal operations. This remote role plays a central part in delivering excellent service and administrative continuity for the team.
Key Responsibilities:
● Respond to incoming phone calls and customer inquiries, including questions about scheduling, estimates, invoicing, and post-service updates.
● Schedule estimates and service appointments, coordinating across internal teams.
● Create and send invoices; track payments and follow up with customers as needed.
● Use internal tools (e.g., Monday.com, SingleOps, Verizon One Talk) to manage workflows and ensure operational continuity.
● Collaborate with internal sales and service teams to maintain organized and timely communication.
● Handle general administrative support tasks to keep remote operations on track.
Qualifications:
● Previous experience in administrative support, customer service, or operations roles.
● Strong written and verbal communication skills with a client-focused mindset.
● Tech-comfortable and quick to adapt to new systems and processes.
● Organized and efficient with strong multitasking skills.
● Familiarity with Monday.com, SingleOps, or similar tools is a plus.
● Experience working in a remote environment across time zones.
Nice-to-Haves:
● Background in service-based industries such as landscaping, home maintenance, or field services.
● Familiarity with Verizon One Talk or similar VoIP phone systems.
● Bilingual English/Spanish communication skills.
