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Posted over 3 years ago
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Requirements and responsibilities
Requirements:
✅ Bachelor's degree.
✅ One year of experience in customer support and operations.
✅ Proven successful experience in remote work environments.
✅ Strong communication skills, active listening, and clear articulation.
✅ Advanced written and spoken English.
✅ Comfortable working in a deadline-driven environment.
✅ Active team player, self-starter, and multitasker who can quickly adjust priorities.
✅ Ability to solve problems successfully, alleviate conflicts or derivate them tactfully.
✅ Knowledge of HubSpot or CRM software tools.
Responsibilities:
🟠 Respond to incoming customer support requirements.
🟠 Execute delivery and implementation plans and provide training and end-user support during and after implementation.
🟠 Develop in-depth knowledge of Viafy solutions and apps.
🟠 Develop an in-depth understanding of the school transportation industry.
🟠 Develop in-depth knowledge of relevant hardware.
🟠 Actively participate in the software's debugging and testing triads; follow company trying guidelines and procedures under minimal supervision.
🟠 Attend to the operational side of the business by fulfilling hardware orders, tracking their shipment and delivery from vendors to clients, and keeping accurate and organized information on our stock and inventory levels.
🟠 Meet the Customer Care and Operations department's objectives and key results.
🟠 Log all relevant information in our CRM system.
✨ TripSpark is using Agile Recruitment for this process. You can find the steps you will take below:
Step 1:
You will answer 3 quick screening questions. [5 mins]
Step 2:
You will do a Torre Testing & Certification session to validate your skills [30 mins].
(We will send you the link to this session via Torre Messenger as soon as the recruiter confirms that you fulfill the requirements for this job opening. This usually happens in less than 24 hours).
Step 3:
Elisa Alvarez, Customer Care Manager at TripSpark, will interview you. [30 mins]
Step 4:
Diego Crespo, Director of Onboard Technology at TripSpark, will interview you. [30 mins]
Step 5:
Job offer [40 mins].
Optionally, you can add more information later (benefits, pre-screening questions, etc.)