Customer Happiness Manager - (REMOTE)

Reedsy

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(2.3K)

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Full-time

Legal agreement: Employment

Compensation

USD15k - 30k/year

Non-negotiable

Remote (for Europe residents)

Remote (for Canada residents)

Remote (for United States residents)

Visa sponsorship: No

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Posted almost 6 years ago

• You will be part of a team of 5. Your role will involve: • Offer support to Reedsy users; • Review projects submitted on the platform; • Build customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them; • Maintain and update our FAQ based on user feedback and questions; and • Suggest product features based on user feedback; and • Contribute to maintaining a high NPS (currently at 87!).

Jobs posted: 580

Candidate review speed: ~2 hours

Signalers: 164

User since: Dec 2022

email verified

About Reedsy:

Reedsy is a community of over 5 million authors and publishing professionals. Our tightly curated marketplace includes editors, designers, marketers and ghostwriters who come from the world's best publishing houses and have worked on countless bestsellers 📚 Reedsy is a fully remote company with a diverse team of 50, coming from 15 different countries. ⛰ Read about our co-founder Matt spending 3 months living and working from the Alps: https://www.businessinsider.com/i-live-and-work-in-my-car-heres-how-2018-5

mission:

A friendly place for authors to learn, create and market the best indie books We're a community of 1,000,000 authors and freelance publishing professionals. We help authors find top editors, designers and marketers: reedsy.com

Job benefits for full-time members:

Reputation:

(10)

Jobs posted: 1

Candidate review speed: ~2 hours

Signalers: 18

www.reedsy.com/

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