Customer Support Engineer at Chili Piper | Torre
Customer Support Engineer
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Chili Piper

Customer Support Engineer

Chili Piper
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD45k - 98k/year
Non-negotiable
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Learn how Chili Piper works and why our customers use it • Shadow colleagues, learn best practices for what makes CP Customers successful • Resolve customer questions in chat, email, and over zoom • Master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals • Juggle customer conversations while maintaining five-star customer service standards • Work closely with customers and our product team to help ship changes that reduce the number of product-related questions • Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome • Be consistently hitting and exceeding your customer experience goals • Browse through logs to find specific events • Replicate behaviors or bugs • Keep an eye on critical issues and alert the engineering team
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