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Responsibilities
Every order tells a story—and you're the one who makes sure it ends well. As a Customer Support Specialist, you're the direct line between our customers and the clean water solutions that keep their operations running. You'll solve problems before they become problems, keep orders moving, and turn everyday interactions into reasons customers stick with us.What You'll DoOwn order management for your book of core accounts, from entry through on-time deliveryBe the first call for order questions, issues, and everyday problem-solvingPartner with our plants and logistics teams to keep shipments on scheduleJump in for teammates before they even have to askWork remotely from anywhere in the U.S., with flexibility across time zones as neededWhat Makes You SuccessfulCustomer-first instincts — you know what people need before they finish askingA confident communicator who adapts to different styles and audiencesA proactive problem-solver, comfortable with ambiguity and a fast paceA self-starter who thrives independently and pitches in as part of a teamSharp attention to detail and solid business acumenComfortable multitasking with minimal oversightWhat You'll Bring2+ years of experience in a manufacturing environmentIntermediate proficiency in Microsoft OfficeCollege degree preferred, not requiredNice to have:Exposure to Continuous Improvement practices (LEAN, 5S, Six Sigma)ERP experience (Ross, FRQ, or SAP)This is a primarily seated, desk-based role. Some flexibility in work hours may be required to support customers across U.S. time zones.
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