Responsibilities: - Serve as the primary point of contact for new potential clients contacting the firm regarding personal injury claims. - Conduct initial screenings and intake interviews to gather essential information about prospective cases, including incident details, injuries sustained, and liability information. - Maintain professional and compassionate communication with individuals who may be experiencing distress following an accident. - Accurately document all intake data within the case management system to ensure legal teams have complete information for case evaluation. - Follow up with potential clients to secure necessary documentation or provide updates on the status of their inquiry. - Coordinate with attorneys and legal staff to transition qualified leads into active cases. - Provide clear, concise, and helpful responses to inquiries via phone, email, or chat platforms. - Manage a high volume of inquiries while maintaining attention to detail and adherence to firm intake protocols. Requirements: - Must be fully fluent in both English and Spanish, with the ability to conduct professional intake procedures in both languages. - Proven experience in a customer service, intake, or administrative role, preferably within a legal environment or personal injury practice. - Excellent verbal and written communication skills to effectively handle sensitive information with empathy and professionalism. - Proficiency with standard office software, communication tools, and case management systems. - Ability to work effectively in a fully remote environment while maintaining consistent availability and high performance standards. - Strong organizational skills and the ability to multitask in a fast-paced work environment. - Preference for candidates residing within Latin American time zones to ensure alignment with operational requirements. - Reliable access to a secure, private, and high-speed internet connection to manage sensitive client data.

Personal Injury Intake Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Joseph Weinstein Verified