Professional Responsibilities: - Answer inbound calls in Spanish and English for an orthodontic office, professionally and promptly. - Schedule or reschedule consultations. - Confirm appointments. - Take accurate messages. - Send new-patient form instructions. - Follow up by text or email as directed. - Update appointment records. - Follow documented scripts and SOPs. Policies: - No selling, no handling multiple clients during these hours. Required Skills: - English and Spanish at professional phone level (C1–C2). - Fluent in Spanish and English, phone-clear, with Colombian neutral Spanish preferred; English at professional phone level C1-C2, tested hardest. - No dental / orthodontic experience required — and not preferred; easier to train our way. Helpful backgrounds include BPO / high-volume customer service, call center, bank teller, restaurant/hospitality, salon/hairdresser. BPO / call-center experience is not required — applicants without a BPO background are welcome. - Quiet work environment, reliable internet + backup plan. Location and hours: - Remote in Colombia — Bogotá, Medellín, Barranquilla first, then Cali, Colombia. - Work hours: 8:30 AM-5:30 PM Mountain, Monday-Friday, long-term. Colombia (UTC-5, no DST): 10:30 AM-7:30 PM local in winter, 9:30 AM-6:30 PM local in summer — normal daytime shift, no night shift. How to apply: If shortlisted, First week is paid training.

Bilingual Patient Relations Specialist (English/Spanish) — Remote, Colombia

Emma

Responsibilities

Skills wanted:

Language(s) required:

Scott Car

About Orem Orthodontics:

mission:

myoremortho.com

Admin access needed