Strategic Customer Success Manager at InVision | Torre
Strategic Customer Success Manager
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InVision

Strategic Customer Success Manager

InVision
Posted by
Diana Vargas
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Full-time

Legal agreement: Employment

Compensation
USD47k - 109k/year
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Work in partnership with Account Executives to align and execute against an account strategy for each customer • Manage the post-sale relationship of InVision Strategic Enterprise accounts. This includes executing against our plan, deployment, and adoption of our Customer Success methodology. Creating a success plan in partnership with your customer, onboarding, training, driving platform utilization, conducting routine business reviews, orchestrating InVision ‘practices’ and resources aligned to driving customer value • Deliver best practices for product design within different verticals and environments, based on specific client use cases, industry standards, and an understanding of emerging tools • Through customer engagements, raise awareness to your AE partner if there is a potential expansion (upsell) opportunity for them to pursue • Travel on-site when needed, typically about 15% travel expected.
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