Support Analyst at Open Sky Group | Torre

Support Analyst

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Full-time

Legal agreement: Employment

Compensation
USD39k - 80k/year
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities


• Monitor the incident queue and resolve incidents. • Escalate support incidents when appropriate. • Determine root cause and document resolution or training material. • Identify proactive opportunities and escalate to the Lead Analyst or manager. • Implement proactive solutions as directed by manager. • Provide clear and concise documentation. • Coach, train and mentor other analysts. • Support Lead Analysts, as requested. • On-call rotation to include nights and weekends. • Continue to learn new skills and stay current with technology used in the industry.