Technical Support Professional (Loan Origination Systems) - Remote at CMG Financial | Torre

Technical Support Professional (Loan Origination Systems) - Remote

Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

Compensation
USD35k - 65k/year
Non-negotiable
location_on
Hybrid (United States)
flightsmode
Visa sponsorship: To be discussed/negotiated
Posted about 6 years ago

Responsibilities


• Provide excellent customer service to internal and external staff and clients. • Answer help desk phone and monitor ticket queues to provide timely responses to customers. • Manage individual ticket assignments and document resolutions. • Escalate issues appropriately. • Responsible for training users as well as passing key business product knowledge and understanding to IT team Managers, Support, and Development teams.