Travel Agent (Remote)

Hopper

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Full-time

Legal agreement: Employment

Compensation

USD10k - 50k/year

Non-negotiable

Hybrid (Philippines)

Posted almost 6 years ago

• Support customers via chat, email and voice to ensure they have the best possible post-booking service (most teammates tend to work with 40+ customers every day). No scripts, human conversation only. • Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges and schedule changes • Work out of multiple GDSes and a variety of internal tools and systems to assist guests with Hopper air bookings • Help users navigate the Hopper app, troubleshoot bugs and provide guidance on new features • Constantly prioritize and re-prioritize a high volume of incoming travel requests for air customers • Provide an exceptional level of customer service to all users who contact Hopper • Experiment: we are an adventurous bunch so expect that anything and everything can change!

Discover your cultural fit with the team

Signalers: 3.3K

User since: Apr 2020

email verified

About Hopper:

Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions). Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings. Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Flight Disruption Assistance. To find out more about the Hopper app, visit Hopper.com; for more on HTS, visit hts.hopper.com.

mission:

Combining a best-in-class travel agency & proprietary fintech to help users travel better — and partners earn more.

Reputation:

Jobs posted: 2

Signalers: 64

www.linkedin.com/company/hopper/

learn more about Hopper

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Travel Agent (Remote)

Responsibilities

Skills wanted:

Language(s) required:

Ben Walters

Manuela Vargas Jaramillo Verified