Network Analytics, Technology & Performance:
• Lead CHN's analytics strategy, performance reporting, and dashboard development across quality, value-based care, total cost of care, utilization, payer performance, and strategic initiatives.
• Translate complex network, quality, and operational data into actionable insights for executive leadership, committees, providers, and Board decision-making.
• Lead and manage technology and data vendor relationships, contracts, performance expectations, and ongoing optimization activities.
• Serve as operational owner and primary administrator of CHN's Care Management Platform.
• Serve as operational owner and primary administrator of CHN Connect, including referral management workflows, provider adoption, optimization, training, and reporting.
• Develop, monitor, and report network performance metrics, key performance indicators, and organizational scorecards.
• Identify and implement technology solutions and operational improvements that enhance network effectiveness and provider experience.
Network Operations & Provider Engagement:
• Lead provider onboarding, education, training, and technical assistance efforts across CHN's provider network.
• Oversee and perform network support operations, including help desk performance, issue resolution, stakeholder support, and service quality.
• Develop and implement strategies that strengthen provider engagement, participation, satisfaction, and network quality.
• Establish and maintain service standards and customer experience expectations across network operations.
• Collaborate with providers, payers, and community partners to advance quality, operational, and value-based care objectives.
• Monitor provider utilization of network technologies and identify opportunities for engagement and performance improvement.
Governance, Committees & Board Reporting:
• Chair the CHN Connect Operations Committee, including meeting facilitation, agenda development, committee documentation, stakeholder communications, and Board reporting.
• Co-chair and operationally lead the Network Committee, including facilitation, strategic planning, committee coordination, and Board reporting.
• Prepare executive reports, dashboards, presentations, and recommendations for Board and committee review.
• Monitor committee action plans, strategic priorities, and performance objectives.
Strategic Network Leadership
• Lead strategic initiatives that improve network performance, provider experience, technology utilization, quality outcomes, and value-based care success.
• Partner with executive leadership to support business development, payer strategy, care transformation, and organizational growth initiatives.
• Identify opportunities to improve efficiency, scalability, and operational effectiveness across the network.
• Support development and execution of CHN's strategic plan and network growth priorities.
• Advance CHN's impact by leveraging technology, analytics, and provider engagement to strengthen statewide network performance.
