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Responsibilities
We are seeking a highly motivated Senior IT Engineer to join our IT Engineering — Device Infrastructure Services team.This role goes beyond technical execution, it requires a strong engineer with excellent project management skills, capable of guiding complex device infrastructure initiatives from concept to delivery.They’ll be responsible for driving endpoint management best practices, leading change management processes, and ensuring a seamless, thoughtful end-user experience in a fast-paced SaaS security environment.The ideal candidate is not only technically skilled in cloud-hosted endpoint management but also a strategic communicator who can collaborate effectively across teams, engage stakeholders at all levels, and advocate for scalable, secure, and efficient enterprise device solutions. They bring a strong user experience focus to everything they ship — from rollout design to end-user communication.This role reports to the Team Lead, IT Engineering.What we’re looking for:5+ years of technical work experience in an IT role, with 2+ years in an IT engineering or systems administrator role focused on cloud-first endpoint managementExperience with Infrastructure as Code (IaC) principles and CI/CD workflows applied to device management in an enterprise fleet at scale (500+ endpoints), meeting security benchmarks such as third-party patch compliance goalsDemonstrated senior level experience with Apple MDM platforms e.g IruHands-on experience designing and shipping automation with agentic or LLM-based components in an IT or device management context — and the judgment to know when existing tooling is the better answerProfessional-level scripting abilities in Bash, as well as other shell scripts for endpoint automation and fleet operationsHands-on experience implementing device trust principles including phishing-resistant authentication, conditional access, and endpoint compliance policies at scaleBonus points for: Knowledge of IT change management and service management best practices (ITIL, etc.)Bonus points for: Global-level admin experience with Microsoft IntuneBonus points for: Ability to script in PowershellBonus points for: Admin experience with...
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