ServiceNow Business Analyst (Functional Consultant) – SPM, Demand & ITSM at Business Integra Software Solution Pvt Ltd | Torre

ServiceNow Business Analyst (Functional Consultant) – SPM, Demand & ITSM

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Freelance
Recurrent
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Remote (for India residents)
Shared by
Paulina Romero Moreno
30 days ago

Responsibilities


Must-Have Skills5+ years of hands-on experience as a ServiceNow Business Analyst / #Functional_ConsultantStrong experience with #ServiceNow_SPM – Strategic Portfolio ManagementPractical experience in #Demand_Management, Collaborative Work Management & Strategic PlanningExperience preparing #SOPs for ITSM / ITILExcellent communication skills with strong verbal and written proficiencyExperience working with multi-geography stakeholdersStrong requirement gathering, process mapping, gap analysis & documentation skillsExperience with Agile delivery, user stories, acceptance criteria & backlog refinementExperience coordinating UAT, testing, defect triage and business validationKey ResponsibilitiesGather and translate business requirements into functional requirements and user storiesCollaborate with stakeholders, Product Owners, ServiceNow Developers, Architects and QA teamsIdentify process gaps and recommend ServiceNow-based improvementsCreate BRDs, functional documentation, process flows, SOPs, test scenarios and release notesSupport workshops, sprint planning, demos, backlog refinement and UATManage demands, enhancements, defects and Agile processes using ServiceNow SPM📩Share your CV: sneha.barua@peopleintegra.com