About Us:Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.At Zensurance, delivering a positive customer experience is core to our values. There's no time this matters more than when we're helping our clients navigate a claim.We’re looking for a Claims Advisor who embodies our values and brings a passion for delivering an exceptional customer experience with each interaction. You'll manage and advocate for our clients throughout the lifecycle of their claims, working directly with clients, adjusters, and vendors.Reporting to the Team Lead - Claims, you'll use your claims experience to ensure our clients get the best service possible during a difficult time.Responsibilities:Client Advisory: Support and advise clients as soon as they report a claim.Empathy & Expertise: Provide a supportive ear and insurance expertise to clients who have suffered a loss.Claims Management: Actively manage and maintain open claims files.Vendor Liaison: Serve as the main contact and follow up on any unresolved issues or abeyances.System Administration: Assist with the administration and upkeep of our claims document management system.Process Documentation: Support the creation and review of internal process flows, job aids, guides, and lesson plans.Client Advocacy: Advocate for the client during the entire claims process, escalating issues whenever necessary.Proactive Problem Solving: Take a proactive approach to challenges, working ahead to prevent potential issues.Requirements:Licensing: A valid provincial broker’s license; RIBO preferred.Commercial Insurance Experience: 2+ years of commercial lines insurance experience.Claims Background: 2+ years of direct claims experience.Soft Skills: Ability to provide empathy and sensitivity during difficult conversations.Communication: Able to communicate with clients in a clear, simple manner.Detail & Flexibility: Strong attention to detail and proven flexibility when managing multiple clients at a time.Industry Designations: CRM, CAIB, or CIP designations are a great asset.The salary range for this role is $50,000 to $68,000, not including the annual discretionary bonus and any additional performance-based incentives.The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Benefits & Perks at Zensurance:At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.💻 Work Your WayRemote-first setup for added flexibility Home office allowance to create a comfortable workspaceTop-tier tech: "Office in a box" with all necessary tech equipmentHalf days before public holidays: Enjoy half days before long weekends❤️ Your Health, Your WayFlexible health and dental plans for families, including mental health supportHealth & personal spending accounts to invest in wellness your wayParental leave top-up, because family comes first🚀 Investing in Your GrowthEducation assistance reimbursement for courses, conferences, books, and membershipsOpportunities to learn from industry experts and grow your career🤝 Staying ConnectedWeekly Friday huddles to share updates and connect across teamsVirtual & in-person team-building events to strengthen our cultureWho We Are:Business is hard work, but insurance doesn’t have to be!We empower business owners with simple, tech-driven insurance solutions through our online platform. Our success is fueled by our team-oriented culture and four core values:DELIVER – We set ambitious goals and achieve them.INCLUDE– We foster an open and safe space for all.INTEGRITY– We do what’s right.INVENT– We create straightforward, innovative solutions.
2 months ago