Portia Michael

Portia Michael

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Assistant Manager - Talent Management/Customer /Client Success
London, England, United Kingdom

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Résumé


Jobs verified_user 0% verified
  • Acolyte Group
    Assistant Manager - Talent Management
    Acolyte Group
    Feb 2024 - Current (2 years 9 months)
  • Acotyle
    Assistant Manager - Client & Customer Success
    Acotyle
    Nov 2023 - Current (3 years)
    In my current role, I oversee a mix of customer service, operations, recruitment, and executive support across multiple divisions within the group. My focus is on delivering exceptional client experiences, ensuring smooth coordination, and driving operational efficiency.

    🔹 Customer Service & Client Success

    Manage all customer service interactions via email and phone for Super Food Market and ArtGallery.co.uk.

    Handle customer and artist queries with professionalism, ensuring timely resolution and a positive user experience.

    Serve as the first point of contact for inquiries, purchases, and after-sales s
  • Acolyte Group
    Talent Management Lead
    Acolyte Group
    Apr 2023 - Feb 2024 (11 months)
    • Build and maintain strong relationships with clients, candidates, and key industry partners, providing exceptional customer service and ensuring a positive recruitment experience.
    • Work with the marketing team to develop and execute effective recruitment marketing strategies.
    • Maintain regular, transparent communication with clients and candidates throughout the recruitment process, providing timely updates and constructive feedback.
    • Develop and implement talent management strategies that align with organisational goals.
    • Oversee and mentor a team of six professionals by providing clear direction, support, and performance feedback, while facilitating effective communication and promoting best practices.
    • Man
  • ACOLYTE RESOURCE GROUP
    Talent Management Lead
    ACOLYTE RESOURCE GROUP
    Apr 2023 - Feb 2024 (11 months)
    • Build and maintain strong relationships with clients, candidates, and key industry partners, providing exceptional customer service and ensuring a positive recruitment experience. • Work with the marketing team to develop and execute effective recruitment marketing strategies. • Maintain regular, transparent communication with clients and candidates throughout the recruitment process, providing timely updates and constructive feedback. • Develop and implement talent management strategies that align with organisational goals. • Oversee and mentor a team of six professionals by providing clear direction, support, and performance feedback, while facilitating effective communication and promoting best practices. • Manage the full recruitment
  • Acolyte Group
    Talent Management Senior Executive
    Acolyte Group
    Apr 2020 - Mar 2023 (3 years)
    · Utilise various recruitment techniques, such as social media, job boards, and networking events, to source and headhunt passive candidates.
    · Evaluate candidates' qualifications, skills, and suitability for our clients' job roles by conducting screenings and interviews.
    · Establish and maintain relationships with candidates to keep them engaged and informed about potential job opportunities.
    · Collaborate with clients to understand their recruitment needs and create effective recruitment strategies.
    · Oversee the entire recruitment process, from identifying candidates to extending job offers.
    · Ensure a positive experience for candidates throughout the recruitment pr
  • Acolyte Group
    Talent Management Executive
    Acolyte Group
    Apr 2018 - Mar 2020 (2 years)
  • ACOLYTE RESOURCE GROUP
    J1 Executive
    ACOLYTE RESOURCE GROUP
    Nov 2014 - Mar 2018 (3 years 5 months)
    Responsible for the successful delivery of outsourcing projects to some of the world’s leading recruiters.
  • J
    J1 Executive
    Nov 2014 - Mar 2018 (3 years 5 months)
    Responsible for the successful delivery of outsourcing projects to some of the world’s leading recruiters.
Education verified_user 0% verified