Pooja Jain
Pooja Jain new_releases
About
Detail
Financial Analyst
Karnataka, India
I have an experience of 5. 6 years with Barclays shared services with multiple profiles. I started my career with Barclays in 2011 with non telephonic process where I learned customer handling queries. After that I moved to card operations team where I was responsible to rectify the wrong allocation of funds and apply it to customer account. Payment to visa and mastercard on a daily basis for the customer purchases. Complete Journal for Credit Balance Refunds & Balance Transfers successfully sent and rejected transactions. Submitted 2 process improvement ideas with the total saving of 312 hours yearly. Got the value award for excellence. In Feb 2015 I got promoted as team support specialist and moved to the break management team. Investigated breaks and cleared all the matching items in SAP or Intellimatch. Monthly Signed off on all the accounts in informs. Submitted 1 process improvement idea in 2016.